Open to new opportunities
Shoaib Shaikh

Shoaib
Shaikh

Building a life around growth, meaningful work, and genuine connections.

Curious mind. Obsessed with execution and building things that actually move forward.

PMP Certified · CSPO Certified · MSc Project Management · Toronto, CA
See my work Download CV

📍 Toronto, Ontario, Canada

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About

The person
behind the process.

Hi, I'm Shoaib — a project management professional with a background in software engineering, operations, and delivery coordination, but at heart, I'm really just someone who enjoys building and improving things.

Over the last few years, I've gone from writing code and supporting enterprise retail platforms to coordinating Agile teams, optimizing workflows, and managing moving pieces across fast-paced environments. Somewhere along the way, I realized I genuinely enjoy bringing structure to chaos, solving operational puzzles, and being the person who keeps things moving when complexity starts piling up.

My journey has taken me from growing up in Dubai, to studying engineering in India, to moving to Toronto to pursue a Master's in Project Management and Business Analysis while continuing to work and grow professionally. That experience taught me adaptability very quickly — and probably explains why I'm comfortable wearing multiple hats, learning new systems fast, and stepping into unfamiliar situations without panicking.

Outside of work, I enjoy exploring AI tools, thinking about business ideas, getting back into fitness, planning things way too deeply, playing football, going on hikes, and having conversations that make people think differently. I'm naturally curious — which usually means I'll disappear for hours researching a random topic just because I find it interesting.

At the core of everything I do is growth. I like challenging myself, improving systems, learning continuously, and building a life that feels meaningful, ambitious, and constantly evolving.

🗺️
3
Countries lived & worked across
⚡
5+
Years delivering complex projects
🎯
95%
Same-day blocker resolution rate
🔁
30+
Jira tasks coordinated per sprint
📐
14%
Improvement in sprint predictability
🌱
∞
Curiosity — always learning

Beyond the work.

The things that keep me curious, energised, and human.

🤖
AI & Technology
Exploring tools, workflows, and the future of intelligent systems
⚽
Football
Playing, watching, and debating tactics at any opportunity
🏔️
Hiking
Recharging in nature — the harder the trail, the better
💡
Business Ideas
Always thinking about problems worth solving and ways to build
🏋️
Fitness
Building consistency and discipline, one session at a time
📚
Deep Research
Disappearing for hours into a topic just because it's interesting
🗣️
Meaningful Conversations
Conversations that shift perspectives and spark new thinking
🗂️
Planning & Systems
Probably over-planning things, but the process brings clarity

Work

Selected projects.

Coordinating complex delivery across enterprise, operational, and academic environments.

Download Full Project Portfolio
Enterprise Digital Transformation

ISOCEL — B2B Retail Platform

Sopra Steria · Client: E.Leclerc, France

July 2019 – December 2023 · 4+ Years

Multi-million-euro transformation replacing legacy systems with a scalable B2B platform for one of France's largest retail chains — spanning wholesale inventory, order management, invoicing, and financial transactions across cross-border workstreams.

  • Improved sprint predictability by 14% via structured dependency tracking
  • Reduced requirement ambiguity by 25% through collaborative user story refinement
  • Cut schedule slippage by 17% through proactive risk escalation within 24 hours
  • Improved execution visibility by 20% via standardised governance artefact maintenance
  • Improved audit readiness and reduced reconciliation effort by 28%
JiraConfluenceServiceNowAgile/ScrumRAID Logs
Operational Process Improvement

Service Execution Optimization

The UPS Store · Toronto, Canada

September 2025 – Present

Led end-to-end operational delivery coordination across multiple service streams, introducing structured execution frameworks, SLA tracking, and process re-engineering in a high-volume environment.

  • Reduced request aging by 30% through a structured process control framework
  • Increased throughput 15% and reduced delays 20% via process re-engineering
  • Achieved 95% same-day blocker resolution through disciplined escalation protocols
  • Reduced manual reconciliation effort by 25% using AI-assisted workflow analysis
SLA TrackingProcess AutomationAI AnalysisDashboards
Capstone · Academic

Koda Vida Community Club

Northeastern University · Toronto, Canada

April 2025 – June 2025

Capstone project applying formal PM methodologies to manage a portfolio of 50+ community events — encompassing schedule development, stakeholder communication, milestone tracking, and full delivery oversight.

  • 100% on-time event completion across all 50+ events in the portfolio
  • Improved planning efficiency by 19% using structured scheduling tools
  • Strengthened stakeholder visibility through consistent milestone reporting
Microsoft ProjectStatus DashboardsRisk ManagementStakeholder Comms
Volunteer · Leadership

TEDx Manipal University Jaipur

TEDx · Jaipur, India

October 2018

Led logistics and execution planning for a TEDx-licensed event, managing a 15-member volunteer team through the full event lifecycle — from planning and task allocation through to day-of execution and risk management.

  • Delivered a 100+ attendee event with zero critical execution failures
  • Led structured task allocation and milestone tracking across all workstreams
  • Applied risk monitoring to proactively resolve execution blockers pre-event
Event CoordinationTeam LeadershipRisk MonitoringMilestone Tracking

Expertise

What I bring
to the table.

A blend of project methodology, delivery tooling, and technical fluency.

🎯

Project & Delivery

Project CoordinationDelivery GovernanceRAID LogsRisk EscalationStatus ReportingMilestone TrackingDependency Management
⚡

Agile & Methodologies

Agile / ScrumSprint PlanningBacklog GroomingHybrid DeliveryChange ManagementRelease Coordination
🛠

Enterprise Tools

JiraServiceNowConfluenceMS ProjectAsanaPower BIPowerAppsPrimavera
💻

Technical

SQLPythonJavaJenkinsGitLabCI/CDSDLCProcess AutomationAI Workflow Optimization

Credentials

Certifications.

Professionally validated skills across project management, Agile delivery, and technical disciplines.

Professional Certifications

PMP Badge

Project Management Professional (PMP)

PMI — Project Management Institute

Issued 2026

  • Mastery of predictive, agile, and hybrid project delivery frameworks across the full PMBOK lifecycle
  • Advanced stakeholder communication, risk management, and escalation planning in complex multi-workstream environments
  • Demonstrated ability to lead cross-functional teams, drive schedule adherence, and deliver measurable business outcomes
CSPO Badge

Certified Scrum Product Owner (CSPO)

Scrum Alliance

Issued 2025

  • Deep understanding of the Product Owner role — backlog ownership, user story creation, and acceptance criteria definition
  • Techniques for stakeholder alignment, roadmap prioritisation, and translating business vision into executable sprint goals
  • Facilitation of Scrum ceremonies and feedback loops to maximise product value and team velocity
SFC Badge

Scrum Fundamentals Certified (SFC)

VMEdu / SCRUMstudy

Issued 2022

  • Foundation-level mastery of Scrum roles, events, and artefacts — sprint cycles, standups, retrospectives, and backlog refinement
  • Practical application of Scrum principles to improve delivery predictability and cross-team collaboration
  • Groundwork for subsequent Agile certifications and enterprise-level Scrum practice

Course Certifications

PMI Logo

Leveraging Generative AI in Project Management

PMI — Project Management Institute

Issued 2024

  • Practical frameworks for integrating AI tools into project planning, status reporting, and risk identification workflows
  • Techniques for using generative AI to reduce manual effort in documentation and stakeholder communications
  • Ethical considerations and governance principles for responsible AI adoption in delivery environments
Risk Management Badge

Principles in Risk Management

Northeastern University — College of Professional Studies

Issued 2024

  • Applied risk identification, assessment, and mitigation frameworks within project delivery contexts
  • Structured approaches to RAID log management and proactive issue escalation in complex programmes
  • Risk monitoring and reporting techniques to maintain delivery predictability across stakeholder groups
Quality Management Badge

Principles in Quality Management

Northeastern University — College of Professional Studies

Issued 2025

  • Foundations of quality assurance and control within project and operational delivery environments
  • Process improvement methodologies to reduce defects, rework, and delivery inconsistency
  • Stakeholder-aligned quality standards and audit readiness practices across programme lifecycles
☕

Java Programming Certification

Oracle / Course Certification

Issued 2018

  • Core Java programming concepts — object-oriented design, data structures, and application architecture
  • Hands-on development experience applied to enterprise software engineering at Sopra Steria
  • Foundation for backend systems understanding informing cross-functional delivery coordination
Harvard
Business
School

Project Management Certificate

Harvard Business School Online

Issued 2024

  • Strategic frameworks for managing scope, schedule, and stakeholder expectations across complex projects
  • Leadership and decision-making principles balancing delivery pressure with team dynamics
  • Business-oriented project thinking from one of the world's leading management schools

Résumé

Experience &
Education.

Experience

Sep 2025 — Present

Operations Manager

The UPS Store · Toronto, Canada
  • Directed end-to-end service delivery operations, managing 50+ daily requests while optimizing workflows and improving turnaround time by 15% in a high-volume, time-sensitive environment
  • Architected a process control framework across 3 operational streams, reducing request aging by 30% and improving fulfillment predictability during high-volume periods
  • Spearheaded workflow analysis to identify execution bottlenecks and drove structured process improvements, increasing throughput by 15% and reducing service delays by 20%
  • Directed cross-functional escalation and issue resolution for time-sensitive requests, achieving 95% same-day blocker resolution through disciplined stakeholder follow-up
  • Applied AI-assisted analysis to optimize resource planning and reporting accuracy, reducing manual reconciliation effort by 25% and improving operational transparency
  • Served as primary liaison between customers, vendors, and courier partners, resolving issues and maintaining service continuity in time-sensitive scenarios
  • Trained and mentored team members, improving consistency, onboarding speed, and overall team productivity

Jan 2022 — Dec 2023

Tech Project Coordinator (Senior Software Engineer)

Sopra Steria · Delhi, India
  • Coordinated delivery execution for 30+ Jira work items per sprint across 4 concurrent enterprise workstreams, tracking timelines, dependencies, and action items to improve sprint predictability by 14%
  • Administered ServiceNow change and request records for production releases, ensuring 100% on-time submissions, approval workflow compliance, and alignment with implementation windows
  • Standardized delivery governance documentation across Jira, Confluence, and ServiceNow by maintaining release records, meeting artifacts, and dependency logs, improving audit readiness and reducing reconciliation effort by 28%
  • Supported project managers through weekly delivery status reporting, proactive risk escalation within 24 hours, and execution follow-ups that reduced schedule slippage by 17%
  • Facilitated Agile ceremonies including sprint planning, standups, and retrospectives for a 7-member cross-functional team, maintaining action ownership logs and applying sprint velocity analysis
  • Partnered with Product Owners and Business Analysts to refine requirements, ensuring clarity between technical teams and business stakeholders
  • Led and mentored a team of 6 developers, driving task allocation, progress tracking, and on-time delivery during critical project phases
🏆 Pinnacle Award 2022 — Exemplary performance stabilising one of the most complex modules and delivering 100% customer satisfaction on the latest product version

Jun 2019 — Dec 2021

Software Engineer

Sopra Steria · Delhi, India
  • Supported delivery execution across 3 enterprise workstreams by updating Jira workflows, tracking implementation milestones, and coordinating task ownership across development, QA, and business stakeholders
  • Processed and monitored ServiceNow change requests for release deployments, validating scope, risk approvals, and implementation readiness to maintain 98% release compliance accuracy
  • Facilitated communication between cross-functional teams, ensuring alignment and timely delivery across concurrent workstreams
  • Documented meeting outcomes and enforced follow-ups to maintain accountability across stakeholders
  • Improved code integration efficiency, reducing conflicts by 27% and enhancing delivery timelines
🏆 Pinnacle Award 2021 — Recognised for achieving a productivity rating greater than 100%, delivering high-quality code and conducting multiple knowledge-sharing sessions

Jan 2019 — May 2019

Software Engineer Intern

CarDekho.com · India CARDEKHO
  • Contributed to website redesign migration, working across frontend and backend systems to support platform modernisation
  • Collaborated with engineering and design teams to implement updated UI components and improve user experience

Mar 2025 — Jun 2025

Student Tutor — Risk Management

Northeastern University · Toronto, Canada NEU
  • Delivered 6+ weekly sessions simplifying complex project management and risk concepts into structured, actionable learning for 20+ graduate students
  • Monitored and analysed student performance, improving outcomes by 15–20% through tailored feedback and structured progress tracking
  • Coordinated schedules, progress tracking, and follow-ups between students and faculty, achieving 95% satisfaction ratings

Education

Jan 2024 — Jun 2025

Master of Science — Project Management

Northeastern University · Toronto, Canada NEU

Minor in Business Analysis. Capstone: Koda Vida Community Club — applied formal PM methodologies to a 50+ event portfolio delivering 100% on-time completion.

Jun 2015 — May 2019

BTech — Computer Science Engineering

Manipal University · Jaipur, India MUJ

Foundation in software engineering and systems design — the technical backbone behind a career in delivery coordination.

📌 Capstone: Abandoned Static Object Detection using OpenCV & Python

Download Full CV (PDF)

Contact

Let's connect.

Actively seeking roles in Project Coordination and Project Management. If you have an opportunity or just want to say hello, reach out.

✉ iamshoaibshk@gmail.com
in LinkedIn 📞 437-933-7929